Shipping policy
Shipping Policy
Shipping Policy
Thank you for choosing RPN Gear Industry. We are committed to delivering high-quality transmission components quickly and securely to customers worldwide.
Order Processing Time
All orders are processed within 1–5 business days after payment has been successfully received and verified.
Please note:
- Orders are not processed or shipped on weekends or public holidays.
- During periods of high order volume, processing times may be slightly extended. If this occurs, we will notify you as soon as possible.
Shipping Methods
We ship worldwide using trusted international carriers, including:
- FedEx International Express
- UPS Express
The shipping carrier is selected based on the destination, package dimensions, and the fastest available service.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
Estimated Delivery Times
Estimated transit times begin after the order has been processed.
| Destination | Estimated Transit Time |
|---|---|
| North America | 2–5 business days |
| Europe | 2–5 business days |
| South America | 3–7 business days |
| Middle East | 3–6 business days |
| Asia-Pacific | 4–8 business days |
Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, or circumstances beyond our control.
Customs Duties & Import Taxes
International shipments may be subject to customs duties, taxes, brokerage fees, or import charges imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
We recommend contacting your local customs office before placing an order if you have questions regarding potential import fees.
Order Tracking
After your shipment has been dispatched, you will receive an email with your tracking information.
If you do not receive a tracking number within five business days after placing your order, please contact our customer support team.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
RPN Gear Industry cannot be held responsible for delays, additional shipping charges, or lost packages resulting from incorrect or incomplete shipping information.
Lost or Damaged Shipments
If your order arrives damaged or appears to have been lost during transit, please contact us within 7 days of the expected delivery date.
Please include:
- Your order number
- Photos of the damaged package (if applicable)
- Photos of the damaged product
- A brief description of the issue
We will work directly with the shipping carrier to resolve the matter as quickly as possible.
Contact Us
If you have any questions regarding shipping, delivery times, or your order status, please contact us.
We are always happy to assist you.